Last Updated: [14.01.26]

Pilgrym (“we”, “us”, “our”) is committed to protecting the privacy of all users who access or use our platform. This Privacy Policy explains how we collect, use, store, and protect personal information provided by users, including customers and registered Umrah travel agencies. By using Pilgrym, you consent to the practices described in this policy.

Information We Collect

When users register, browse, or make a purchase through Pilgrym, we may collect personal information including names, contact details, identification information, travel preferences, booking details, and communication records. For agencies, we may collect business registration details, verification documents, banking information for payouts, and operational contact details. We may also collect technical data such as IP addresses, browser types, device information, and usage patterns for security and performance monitoring.

Use of Information

Information collected by Pilgrym is used to facilitate bookings, process payments, verify agencies, connect customers with selected travel agencies, and support communication related to Umrah packages. We also use this information to improve platform functionality, ensure compliance with legal obligations, prevent fraud, and provide customer support. We do not use personal data for purposes unrelated to the operation of the platform.

Sharing of Information

Pilgrym shares user information only when necessary to deliver the services offered through the platform. Customer information is shared with the selected travel agency for the purpose of fulfilling the booked Umrah package. Agency information may be shared with customers to facilitate transparency and communication. We may also share information with payment processors, verification partners, and legal authorities where required by law. Pilgrym does not sell or rent personal data to third parties.

Payment and Financial Data

Pilgrym collects and processes payments on behalf of registered agencies. Payment details are handled securely through third-party payment gateways. Pilgrym does not store full credit or debit card information on its servers. Agency payouts are released on a scheduled basis after internal checks to ensure bookings have been properly processed.

Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, or loss. While we take data security seriously, no system can be guaranteed to be completely secure, and users acknowledge this risk when using the platform.

Cookies and Tracking Technologies

Pilgrym may use cookies and similar technologies to enhance user experience, analyze traffic, and improve platform performance. Users may control cookie preferences through their browser settings, though some platform features may not function properly without cookies.

User Rights and Access

Users may request access to their personal data, request corrections, or request deletion of their information, subject to legal and operational requirements. Requests can be made by contacting Pilgrym through the official support channels.

Third-Party Links

Pilgrym may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites and encourage users to review their policies independently.

Policy Updates

Pilgrym reserves the right to update this Privacy Policy at any time. Continued use of the platform after changes are made constitutes acceptance of the updated policy.

Contact Information

For privacy-related inquiries, please contact us at contact@bookwithpilgrym.com.